Data & Privacy

Last updated October 12, 2026

You can permanently delete your NUKIX account and the personal information held with it at any time. Deletion is immediate and cannot be undone. There are two ways to do it: in the app, or by email if you no longer have the app.

1. Delete your account in the app

  1. Open NUKIX and sign in.
  2. Go to the Settings tab and tap Delete Account.
  3. Choose a reason for leaving. You can add details if you wish. Tap Continue.
  4. Read the summary of what will be deleted. It lists the foot scans, profiles, photos and videos held under your account, and your login access. Tap Continue.
  5. Type DELETE in the box and tick I understand this is permanent.
  6. Decide whether de-identified copies of your scans may keep improving NUKIX (see section 4). The option Let de-identified scans keep improving NUKIX is on by default. Untick it if you want those copies deleted too.
  7. Tap Permanently Delete My Account.

The app confirms with the message "Your account has been deleted" and signs you out. The deletion has already been carried out by the time you see this screen.

If the app cannot reach our servers, it tells you so and lets you try again. If you cannot complete the deletion in the app, use the email method below.

2. Request deletion by email

If you have uninstalled the app, or cannot sign in, you do not need to reinstall it.

  1. Email support@nukix.com from the email address your NUKIX account is registered under.
  2. Use the subject line Account Deletion Request.
  3. State whether de-identified copies of your scans may continue to be used to improve NUKIX, or whether they must be deleted as well (see section 4). If you do not say, they are deleted.

We carry out the same full deletion as the in-app method and confirm by email when it is done. We act on requests within 30 days of receiving them.

If you no longer have access to the registered email address, write from your current address, give the registered address, and say that you have lost access to it. We will confirm your identity before deleting anything, because deletion cannot be reversed.

3. What is deleted

Deleting your account permanently and immediately erases:

Your account and login access, including your email address and password.

Your account profile: name, phone number, country, province or state, city, and, for clinics and retailers, business name, address and website.

Every profile created under your account, including children's first and last names, age, gender and any health details entered, such as pain level, injuries and surgeries.

Every scan taken under your account, the analysis results, and the foot photos and walking videos stored for them.

Shipping addresses and order details saved in your app account.

For a clinic or retailer account, this includes the profiles and scans of every person scanned under that account.

Copies held in encrypted backups are removed as those backups expire on their normal schedule.

4. What is kept

A record that the deletion took place, holding only your email address, the reason you gave, and your choice about de-identified scans. We keep it to confirm the deletion if you ask and to meet legal obligations.

De-identified copies of your scans, only if you chose to allow it. These are foot photos and walking video with your name, your child's name, age and every other identifying detail removed. Faces are never in these images. They are used for one purpose, to train and improve the analysis. No scan is used until 90 days after it was taken. If you did not allow it, every copy not yet used is deleted with the rest of your data. De-identified data already used in training is part of the model's numerical parameters, cannot be traced back to you, and cannot be removed.

Records of products you bought through our online store are held by the store under its own privacy policy, as accounting and tax law requires. They are not part of your NUKIX app account.

5. Deleting a single scan or profile instead

You do not have to delete your whole account to remove one scan or one person's profile. Both can be deleted in the app, and the photos, videos and results tied to them are removed at the same time.

6. Who to contact

Footwear Foundationz Inc., 477 Lolita Gardens, Mississauga, Ontario L5A 2A8, Canada, operates NUKIX.

Deletion requests and help with deletion: support@nukix.com.

Privacy questions or complaints, including to our Privacy Officer: legal@nukix.com with "Privacy Officer" in the subject line.