Data & Privacy

This page explains how to delete your NUKIX account and the data associated with it. For full details on what information the NUKIX app collects, how it's used, stored, and shared, see our Privacy Policy and Terms of Service.

Delete Your Account & Data

You can permanently delete your NUKIX account and all associated data at any time. There are two ways to do this: directly in the app, or by email if you no longer have the app installed.

Method 1: Delete Your Account in the App

Open the NUKIX app and log in to your account.
Go to the Settings tab.
Tap Delete Account.
Select a reason for leaving (optional details welcome — it helps us improve), then tap Continue.
Review the summary of what will be deleted. This shows everything tied to your account, including foot scans, child profiles, and stored files.
Type DELETE in the confirmation box, tick "I understand this is permanent," and tap Permanently Delete My Account.
That's it — your account and data are permanently removed, and you'll see a confirmation screen.

What gets deleted: your account and login credentials, profile information, all foot scans and scan images/videos, child profiles linked to your account, and purchase and subscription records held in your account. This cannot be undone — once deleted, this data cannot be recovered.

Note on anonymized training data: Some of your foot scan data may already have been de-identified and used to help train our AI foot-assessment models, as described in our Privacy Policy. Before this happens, we strip out anything specific to your child or your account — names, profiles, account links, and any other identifying information. Because this anonymized data can no longer be tied back to you or your child, it is not considered personal data and is not deleted along with your account; we may retain it to keep improving the accuracy of our models.

Note: For legal and compliance purposes, we also keep a minimal record that a deletion took place, containing only your email address and the reason you provided — no other personal data is retained.

Method 2: Request Deletion by Email

Already uninstalled the app? No problem — you don't need to reinstall it. Send an email to support@nukix.com from the email address associated with your NUKIX account, using a subject line like "Account Deletion Request" and including the email address your account is registered under. Our team will verify the request and permanently delete your account and all associated data — the same full deletion as the in-app method. You'll receive a confirmation email once the deletion is complete.

If you no longer have access to the email address your account is registered under, mention this in your message and include both your old and current email addresses so our support team can help verify your identity.

Questions?

If anything goes wrong during deletion, or you're unsure whether your data has been removed, contact support@nukix.com and we'll sort it out.