Privacy Policy

Last updated October 8, 2026

This policy covers the NUKIX app. Shopping on nukix.com is covered by our Store Privacy Policy. To delete your app account, see Delete your NUKIX account.

This Privacy Policy explains what personal information Footwear Foundationz Inc. ("NUKIX", "we", "us") collects through the NUKIX app, why, who it is shared with, and the choices and rights you have. It is written to meet Canadian privacy law (including PIPEDA and the laws of Quebec, Alberta and British Columbia) and the privacy laws of U.S. states that apply to us.

1. Information we collect

Account information: your name, email address, password (stored in encrypted form by our sign-in provider), optional phone number, country, state or province and city, and your account type (parent, clinic or retailer).

Clinic and retailer information: business name, business address, postal or ZIP code and optional website.

Profiles of the people you scan, usually children: first name, last name or last initial, age, gender, and optional health information you choose to enter, such as pain level, past injuries and surgeries.

Scans: photos of the feet from several angles and a short walking video, taken with your camera, and the results, reports and recommendations produced from them.

Messages you send us, such as support requests and account-deletion feedback.

Technical information: when something goes wrong, an error report containing the app version, device model and operating system, the screen involved and your account identifier.

We do not use the device's location, microphone or contacts, and we do not use advertising or analytics trackers.

2. Sensitive information and children

Scans and health details are sensitive. We collect them only with your express consent, which you give by accepting this Policy and choosing to create a profile or take a scan. You can withdraw consent at any time by deleting the profile, scan or your account.

Children do not use NUKIX. Information about a child is provided by their parent or legal guardian, or by a clinic or retailer that has obtained the required consent. For a child under 14 in Quebec, or under 13 elsewhere, that consent must come from the parent or guardian. If you believe a child's information was provided without proper consent, contact us and we will delete it.

3. How we use it

To provide the app: create and secure your account, analyse scans, produce reports, exercises and product recommendations, and show your history.

To run clinic and retailer accounts: review registrations, send activation PINs and link team members.

To communicate with you: verification codes, password resets, account notices and replies to your messages.

To keep the app working and safe: fix errors, prevent misuse and meet legal obligations.

To train and improve our analysis: we use scan images and results, after removing names, contact details, dates and anything else that identifies a person, to train and improve our artificial-intelligence models. These images show feet and walking only; faces are not captured. A scan is never used for training until 90 days after it was taken. You can turn this off at any time, in the app or by emailing legal@nukix.com: from that moment no scan that has not yet been used will be used, including scans taken while it was on, and de-identified copies that have not yet been used are deleted. Once de-identified data has been used in training it becomes part of the model's numerical parameters and cannot be traced back to you or removed.

We do not sell your personal information, and we do not use it for targeted advertising.

4. Who we share it with

Service providers that process information on our behalf and only for the purposes above, under contracts that require them to protect it: Supabase (database, file storage and sign-in), RunPod (processing of scan images), Amazon Web Services, including Amazon Bedrock (AI analysis of walking videos), Shopify (online store and checkout) and our email delivery provider. Our AI providers do not use your information to train their own models.

The clinic or retailer you are connected to, if your profile was created by or linked to them.

Authorities, when the law requires it, or to protect someone's safety.

A buyer or successor if NUKIX's business is sold or reorganized, subject to this Policy.

5. Where it is stored

Our servers are located in Canada and the United States. The AI analysis of walking videos runs on Amazon Web Services in the United States. Information processed outside your province or country is subject to the laws there and may be accessible to courts and authorities in that jurisdiction. We use contracts and safeguards to protect it wherever it is processed.

6. How long we keep it

We keep your information while your account is open. When you delete a scan or profile, it is removed. When you delete your account in Settings, or by emailing support@nukix.com from your registered address, we permanently and immediately erase your account, profiles, scans, photos and videos. Copies in encrypted backups are removed as those backups expire on their normal schedule.

When you delete your account you choose whether de-identified copies of your scans may keep being used to improve our analysis. If you say no, we delete those copies too. If you say yes, the copies are kept with nothing that links them to you. De-identified data already used to train our models is part of the model's numerical parameters, is not personal information and cannot be removed.

We keep a record of account deletions (email address and optional reason) and error reports only as long as needed to confirm the deletion, meet legal obligations and fix problems.

7. How we protect it

Information is encrypted in transit and stored with hosting providers that maintain industry security certifications. Access is limited to people and systems that need it, and administrative actions require an authorized account. No system is perfectly secure; if a breach creates a real risk of significant harm, we will notify you and the relevant authorities as the law requires.

8. Your rights

Depending on where you live, you can ask to access the personal information we hold about you, correct it, delete it, receive a copy of it, and withdraw consent. You can delete scans, profiles and your account yourself in the app. For anything else, email legal@nukix.com. We will reply within 30 days and may need to confirm your identity.

We will not treat you differently for exercising these rights. U.S. residents of states with privacy laws (such as California, Colorado, Connecticut, Virginia and others) have these rights as provided by those laws; we do not sell or share personal information for cross-context behavioural advertising.

If you are not satisfied with our response, you can complain to the Office of the Privacy Commissioner of Canada, your provincial privacy commissioner (in Quebec, the Commission d'accès à l'information), or, in the United States, your state attorney general.

9. Changes to this Policy

If we change this Policy, the app will show you the new version and ask you to accept it before you continue.

10. Who is responsible, and how to reach them

Footwear Foundationz Inc., 477 Lolita Gardens, Mississauga, Ontario L5A 2A8, Canada, operates NUKIX and is responsible for the personal information described in this Policy. We have designated a Privacy Officer, the person in charge of the protection of personal information, who is accountable for our compliance with privacy law.

To contact the Privacy Officer with a question, request or complaint, email legal@nukix.com with "Privacy Officer" in the subject line.